How does the Auto Buying Program for Sam's Club Members work?

Why should I use the Auto Buying Program for Sam's Club Members?

How can I find out what the Sam's Club pricing will be?

Are used cars included in the program?

What if I need help in deciding what vehicle to buy?

What if the dealer does not have the vehicle I want?

What other tools does the Auto Buying Program for Sam's Club Members have to help me in my vehicle purchase?

I own a business and need a commercial truck; can the Auto Buying Program for Sam's Club Members help me?

I'm reluctant to give you my name, address, telephone number, and email address. If I do, how can I be assured you won't sell or give it to a third party?

Can I expect to receive tons of email from you after I use the Program?

If I use the use the Auto Buying Program for Sam's Club Members, am I obligated to buy from the dealer you referred me to?

Can the Auto Buying Program for Sam's Club Members help me when I need to service my vehicle?

What about routine stuff like oil changes and tire rotations?

Does the Auto Buying Program for Sam's Club Members offer Auto Financing, Auto Insurance, or Auto Service Contracts?

I have a trade-in; can the Auto Buying Program for Sam's Club Members help me with my trade?

Who should I speak with at the dealership?

What if I have problems with the dealership you send me to?

I still have questions about the program, who do I contact?
How does the Auto Buying Program for Sam's Club Members work?

The Auto Buying Program for Sam's Club Membersselects participating new car dealers in each market that has a Sam's Club. These dealers have been selected for their willingness to give a low, no-hassle, no-haggle price to Sam's Club members. When you use the Program, you are referred to the special, Sam's Club Contact Person at the dealership that has the make of vehicle you want. This Contact Person gives you the Sam's Club Member price on the vehicle of your choice, up-front, without negotiation. The program includes both cars on the dealer's lot or on factory orders.

As a Member, you simply give us your choice of vehicle, either new or pre-owned, along with the information on how to best contact you. We notify the participating dealer's Sam's Club Contact Person, who will contact you to show you your vehicle of choice and give you the Sam's Club price. You communicate with the Contact Person at your convenience. You are under no obligation.

You can access the program by visiting the website at www.samsclubauto.com or by calling the Program call center and speaking with one of our friendly Member Service Representatives. Our call center is available at 888.525.4286, Monday through Saturday, 8:00 am to 8:00 pm, CST. Back to the top

Why should I use the Auto Buying Program for Sam's Club Members?

You can be assured of getting a fair price on your new or pre-owned vehicle. You can also be assured of being treated, at the participating dealership, with the respect and dignity that you are accustomed to receiving when you visit a Sam's Club. Make sure you show your Sam's Club membership card when you meet with the contact person. Back to the top

How can I find out what the Sam's Club pricing will be?

The Sam's Club Member Contact Person will give you the Member pricing upon your arrival at the dealership. You may also view the pricing information, on-line, at the Auto Buying Program for Sam's Club Members website. Select your vehicle, give us your contact information and if there is a participating dealer near you it will be displayed. Enter your Sam's Club Member number in the block provided on the dealer screen and the Sam's Club Member pricing will be displayed. Back to the top

Are used cars included in the program?

Yes. Each participating dealer uploads their pre-owned inventory, along with pictures, to us. These vehicles are indexed by make and type (coupe, luxury, truck, etc.) and are available for your review, either on-line at the Auto Buying Program for Sam's Club Members website, or through our call center. Pre-owned vehicle pricing is only available at the dealership. Back to the top

What if I need help in deciding what vehicle to buy?

The Auto Buying Program for Sam's Club Members provides an assortment of research tools that can help you decide on which vehicle to purchase and which options to get for your vehicle. New car pricing information, used car pricing information, vehicle reviews, trade-in valuations, recall information, factory rebates and incentives, and a payment calculator. These tools are available through the Auto Buying Program for Sam's Club Members website. Back to the top

What if the dealer does not have the vehicle I want?

If the participating dealer does not have the vehicle you want, you can ask them to order it for you. They will do this at the same price that they would sell you a vehicle off of their lot. They may also be able to find the vehicle you want quickly at another dealership and have it delivered to you at the Sam's Club price. Ask the Sam's Club Contact Person for details. Back to the top

What other tools does the Auto Buying Program for Sam's Club Members have to help me in my vehicle purchase?

If you are in the market for a pre-owned vehicle, you can purchase a vehicle history report, on the vehicle you are considering, at a discounted price. These reports will help you identify, and avoid, vehicles which may have been wrecked, flood damaged, odometer rolled back, etc. Back to the top

I own a business and need a commercial truck; can the Auto Buying Program for Sam's Club Members help me?

Yes, "Sam's Club is in business for your business." We have many participating dealers that sell commercial trucks and will give you a discounted price, as a Sam's Club member. Go to the commercial trucks section of the Program website or call us at 888.525.4286. Back to the top

I'm reluctant to give you my name, address, telephone number, and email address. If I do, how can I be assured you won't sell or give it to a third party?

The Auto Buying Program for Sam's Club Members respects your privacy. Your personal information that you provide us will only be given to the Sam's Club Contact Person at the dealership that you are referred to. Back to the top

Can I expect to receive tons of email from you after I use the Program?

No. You can expect to receive 3 follow up emails from us confirming the information we gave you in the beginning about the participating dealer and then later, asking whether this dealer contacted you, and how your buying experience was. We value your feedback and want you to have a good experience with the program. If you opt-in for them, we will also send you a monthly automotive e-mail newsletter. You may opt-out of any of this correspondence at any time by calling our member service department at 888.525.4286. If you received your referral through the Program call center, one of our friendly member service representatives will call you to ask about your auto buying experience. Back to the top

If I use the use the Auto Buying Program for Sam's Club Members, am I obligated to buy from the dealer you referred me to?

No. You are under no obligation whatsoever to purchase from the participating dealer you are referred to. Back to the top

Can the Auto Buying Program for Sam's Club Members help me when I need to service my vehicle?

Auto Buying Program for Sam's Club Members participating dealers will give you a savings on service and repairs. This savings not only applies to vehicles that you purchase or lease through the program, but any vehicles that you own and they service. Go to the "savings on service" section of the website to find the nearest participating dealer who services your car and get a certificate for savings on that service. Back to the top

What about routine stuff like oil changes and tire rotations?

You may receive savings on oil changes and tire rotations as well. Back to the top

Does the Auto Buying Program for Sam's Club Members offer Auto Financing, Auto Insurance, or Auto Service Contracts?

Auto Insurance is available by visiting www.samsclub.com and clicking on "Member Services." Back to the top

I have a trade-in; can the Auto Buying Program for Sam's Club Members help me with my trade?

Yes. You should visit the research section of the Program website and click on "Kelley Blue Book." You can get an estimate of the value your trade-in will bring. Back to the top

Who should I speak with at the dealership?

Special Contact Persons have been appointed at the participating dealerships. The name and telephone number of this person will be provided to you by the Program website or the Program call center. Speak only with the contact person. They are the only persons at the dealership authorized to give you the Sam's Club Member price. Back to the top

What if I have problems with the dealership you send me to?

Contact us immediately. You can reach us at 888.525.4286, Monday through Saturday, from 8:00 am to 8:00 pm, CST, or email us at help@samsclubauto.com. We'll do our best to mediate any issues you may have. Back to the top

I still have questions about the program, who do I contact?

Call Auto Buying Program for Sam's Club Members member service at 888.525.4286. One of our friendly member service representatives will be happy to help you. Back to the top

About the Auto Buying Program for Sam's Club Members

The Auto Buying Program for Sam's Club Members is a free service offered to Sam's Club Members by Member Services, Inc. (MSI). MSI is the provider of the Auto Buying Program for Sam's Club Members ™, a Member Benefit for the Sam's Club Members. For more information on the benefits available to Sam's Club Members or to become a Member, please contact your local Sam's Club, or go to samsclub.com and click on Member Services.

The Auto Buying Program for Sam's Club Members is not a broker. When you submit your new or pre-owned questionnaire, your information is forwarded to the advertising dealer nearest you who markets the type of vehicle you are looking to purchase. You will be purchasing/leasing your new or pre-owned vehicle from a licensed, franchised vehicle dealer near you. These dealers have been selected by the Auto Buying Program for Sam's Club Members because of their customer service reputation (CSI), their wide selection of vehicles, and their willingness to give a low, no-hassle, no-haggle price to Sam's Club Members. The dealers pay an advertising fee to participate in the Auto Buying Program for Sam's Club Members. They are interested in maximizing their investment by providing exemplary service to you and winning you as a customer for life.

The Auto Buying Program for Sam's Club Members is confident that the dealers advertised in this program will provide you with a pleasant buying experience. If you have any questions regarding this program, the dealers who advertise through it, or if you want to share your Auto Buying Program for Sam's Club Members shopping experience with us, you may click here to Contact Us now, or you may call us at 888.525.4286. We are always glad to hear from you. Back to the top