About the Auto Buying Program
The Auto Buying Program is a free service offered to Sam's Club Members by Member Services, Inc. (MSI). MSI is the provider
of the Sam's Club Auto Buying Program Powered By MSI, a Member Benefit
for the Sam's Club Members. For more information on the benefits available
to Sam's Club Members or to become a Member, please contact your local
Sam's Club, or go to samsclub.com and click on Member Services.
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How does the Sam's Club Auto Buying Program Powered By MSI work?
Why should I use the Sam's Club Auto Buying Program Powered By MSI?
How can I find out what the Sam's Club pricing will be?
Are used cars included in the program?
What if I need help in deciding what vehicle to buy?
What if the dealer does not have the vehicle I want?
What other tools does the Sam's Club Auto Buying Program Powered By MSI have to help me in my vehicle purchase?
I own a business and need a commercial truck; can the Sam's Club Auto Buying Program Powered By MSI help me?
I'm reluctant to give you my name, address, telephone number, and email address. If I do, how can I be assured you won't sell or give it to a third party?
Can I expect to receive tons of email from you after I use the Program?
If I use the use the Sam's Club Auto Buying Program Powered By MSI, am I obligated to buy from the dealer you referred me to?
Can the Sam's Club Auto Buying Program Powered By MSI help me when I need to service my vehicle?
What about routine stuff like oil changes and tire rotations?
Does the Sam's Club Auto Buying Program Powered By MSI offer Auto Financing, Auto Insurance, or Auto Service Contracts?
I am a Sam's Club Plus member; what can the Auto Buying Program do for me?
I have a trade-in; can the Sam's Club Auto Buying Program Powered By MSI help me with my trade?
Who should I speak with at the dealership?
What if I have problems with the dealership you send me to?
I still have questions about the program, who do I contact?
How does the Sam's Club Auto Buying Program Powered By MSI work?
The Sam's Club Auto Buying Program Powered By MSIselects participating new car
dealers in each market that has a Sam's Club. These dealers have been
selected for their willingness to give a low, no-hassle, no-haggle price
to Sam's Club members. When you use the Program, you are referred to the
special, Sam's Club Contact Person at the dealership that has the make
of vehicle you want. This Contact Person gives you the Sam's Club Member
price on the vehicle of your choice, up-front, without negotiation. The
program includes both cars on the dealer's lot or on factory orders.
As a Member, you simply give us your choice of vehicle, either new or
pre-owned, along with the information on how to best contact you. We notify
the participating dealer's Sam's Club Contact Person, who will contact
you to show you your vehicle of choice and give you the Sam's Club price.
You communicate with the Contact Person at your convenience. You are under
no obligation.
You can access the program by visiting the website at www.samsclubauto.com
or by calling the Program call center and speaking with one of our friendly
Member Service Representatives. Our call center is available at 888.525.4286,
Monday through Saturday, 8:00 am to 8:00 pm, CST. Back to the top
Why should I use the Sam's Club Auto Buying Program Powered By MSI?
You can be assured of getting a fair price on your new or pre-owned vehicle.
You can also be assured of being treated, at the participating dealership,
with the respect and dignity that you are accustomed to receiving when you
visit a Sam's Club. Make sure you show your Sam's Club membership card when
you meet with the contact person. Back to the top
How can I find out what the Sam's Club pricing will be?
The Sam's Club Member Contact Person will give you the Member pricing upon
your arrival at the dealership. You may also view the pricing information,
on-line, at the Sam's Club Auto Buying Program Powered By MSI website. Select your
vehicle, give us your contact information and if there is a participating
dealer near you it will be displayed. Enter your Sam's Club Member number
in the block provided on the dealer screen and the Sam's Club Member pricing
will be displayed. Back to the top
Are used cars included in the program?
Yes. Each participating dealer uploads their pre-owned inventory, along
with pictures, to us. These vehicles are indexed by make and type (coupe,
luxury, truck, etc.) and are available for your review, either on-line at
the Sam's Club Auto Buying Program Powered By MSI website, or through our call
center. Pre-owned vehicle pricing is only available at the dealership.
Back to the top
What if I need help in deciding what vehicle to buy?
The Sam's Club Auto Buying Program Powered By MSI provides an assortment of research
tools that can help you decide on which vehicle to purchase and which options
to get for your vehicle. New car pricing information, used car pricing information,
vehicle reviews, trade-in valuations, recall information, factory rebates
and incentives, and a payment calculator. These tools are available through
the Sam's Club Auto Buying Program Powered By MSI website. Back
to the top
What if the dealer does not have the vehicle I want?
If the participating dealer does not have the vehicle you want, you can
ask them to order it for you. They will do this at the same price that they
would sell you a vehicle off of their lot. They may also be able to find
the vehicle you want quickly at another dealership and have it delivered
to you at the Sam's Club price. Ask the Sam's Club Contact Person for details.
Back to the top
What other tools does the Sam's Club Auto Buying Program Powered By MSI have to help me in my vehicle purchase?
If you are in the market for a pre-owned vehicle, you can purchase a vehicle
history report, on the vehicle you are considering, at a discounted price.
These reports will help you identify, and avoid, vehicles which may have
been wrecked, flood damaged, odometer rolled back, etc. Back
to the top
I own a business and need a commercial truck; can the Sam's Club Auto Buying Program Powered By MSI help me?
Yes, "Sam's Club is in business for your business." We have many
participating dealers that sell commercial trucks and will give you a discounted
price, as a Sam's Club member. Go to the commercial trucks section of the
Program website or call us at 888.525.4286. Back to the top
I'm reluctant to give you my name, address, telephone number, and email address. If I do, how can I be assured you won't sell or give it to a third party?
The Sam's Club Auto Buying Program Powered By MSI respects your privacy. Your personal
information that you provide us will only be given to the Sam's Club Contact
Person at the dealership that you are referred to. Back to
the top
Can I expect to receive tons of email from you after I use the Program?
No. You can expect to receive 3 follow up emails from us confirming the
information we gave you in the beginning about the participating dealer
and then later, asking whether this dealer contacted you, and how your buying
experience was. We value your feedback and want you to have a good experience
with the program. If you opt-in for them, we will also send you a monthly
automotive e-mail newsletter. You may opt-out of any of this correspondence
at any time by calling our member service department at 888.525.4286. If
you received your referral through the Program call center, one of our friendly
member service representatives will call you to ask about your auto buying
experience. Back to the top
If I use the use the Sam's Club Auto Buying Program Powered By MSI, am I obligated to buy from the dealer you referred me to?
No. You are under no obligation whatsoever to purchase from the participating
dealer you are referred to. Back to the top
Can the Sam's Club Auto Buying Program Powered By MSI help me when I need to service my vehicle?
Sam's Club Auto Buying Program Powered By MSI participating dealers will give you a savings
on parts and service. This savings not only applies to vehicles that you
purchase or lease through the program, but any vehicles that you own and
they service. Go to the "savings on service" section of the website
to find the nearest participating dealer who services your car and get a
certificate for savings on that service. Back to the top
What about routine stuff like oil changes and tire rotations?
You may receive savings on oil changes and tire rotations as well. Back
to the top
Does the Sam's Club Auto Buying Program Powered By MSI offer Auto Financing, Auto Insurance, or Auto Service Contracts?
Low interest rate auto financing and re-financing will be available beginning
February 1, 2004.
Auto Insurance and Auto Service Contracts are available by visiting www.samsclub.com
and clicking on "Member Services." Back to the
top
I am a Sam's Club Plus member; what can the Auto Buying Program do for me?
The Sam's Club Auto Buying Program Powered By MSI has special benefits for Sam's Club Plus
Members. If you are a Plus Member you may receive five (5) free Vehicle History Reports.
Call 888.525.4286 for more information or to receive this benefits Back
to the top
I have a trade-in; can the Sam's Club Auto Buying Program Powered By MSI help me with my trade?
Yes. You should visit the research section of the Program website and click
on "Kelley Blue Book." You can get an estimate of the value your
trade-in will bring. Back to the top
Who should I speak with at the dealership?
Special Contact Persons have been appointed at the participating dealerships.
The name and telephone number of this person will be provided to you by
the Program website or the Program call center. Speak only with the contact
person. They are the only persons at the dealership authorized to give you
the Sam's Club Member price. Back to the top
What if I have problems with the dealership you send me to?
Contact us immediately. You can reach us at 888.525.4286, Monday through
Saturday, from 8:00 am to 8:00 pm, CST, or email us at help@samsclubauto.com.
We'll do our best to mediate any issues you may have. Back
to the top
I still have questions about the program, who do I contact?
Call Sam's Club Auto Buying Program Powered By MSI member service at 888.525.4286.
One of our friendly member service representatives will be happy to help
you. Back to the top
About the Sam's Club Auto Buying Program Powered By MSI
The Sam's Club Auto Buying Program Powered By MSI is a free service offered to
Sam's Club Members by Member Services, Inc. (MSI). MSI is the provider of
the Sam's Club Auto Buying Program Powered By MSI ™, a Member Benefit for
the Sam's Club Members. For more information on the benefits available to
Sam's Club Members or to become a Member, please contact your local Sam's
Club, or go to samsclub.com and click on Member Services.
The Sam's Club Auto Buying Program Powered By MSI is not a broker. When you submit
your new or pre-owned questionnaire, your information is forwarded to the
advertising dealer nearest you who markets the type of vehicle you are looking
to purchase. You will be purchasing/leasing your new or pre-owned vehicle
from a licensed, franchised vehicle dealer near you. These dealers have
been selected by the Sam's Club Auto Buying Program Powered By MSI because of their
customer service reputation (CSI), their wide selection of vehicles, and
their willingness to give a low, no-hassle, no-haggle price to Sam's Club
Members. The dealers pay an advertising fee to participate in the
Sam's Club Auto Buying Program Powered By MSI. They are interested in maximizing their
investment by providing exemplary service to you and winning you as a customer
for life.
The Sam's Club Auto Buying Program Powered By MSI is confident that the dealers
advertised in this program will provide you with a pleasant buying experience.
If you have any questions regarding this program, the dealers who advertise
through it, or if you want to share your
Sam's Club Auto Buying Program Powered By MSI shopping experience with us, you may click here to Contact
Us now, or you may call us at 888.525.4286. We are
always glad to hear from you. Back to the top