This
Privacy Statement describes our privacy policies and procedures for information
provided to us by consumers who visit the Auto Buying Program for Sam's Club
Members web site, www.samsclubauto.com, operated by Member Services, Inc., and
obtain or seek to obtain Auto Buying Program for Sam's Club Members referral
services.
Member Services, Inc. has been awarded TRUSTe's Privacy Seal signifying that
this privacy policy and practices have been reviewed by TRUSTe for compliance
with
TRUSTe's program requirements including transparency, accountability and
choice regarding the collection and use of your personal information. The TRUSTe
program covers the web site www.samsclubauto.com. TRUSTe's mission, as an
independent third party, is to accelerate online trust among consumers and
organizations globally through its leading privacy trustmark and innovative
trust solutions.
If you have questions or concerns regarding this statement, you should first
contact help@samsclubauto.com, call 888.525.4286, or write us at Auto Buying
Program for Sam's Club Members; 3604 NW Frontage Road; Bentonville, Arkansas
72712. If you are not satisfied with our response you can contact TRUSTe
here
.
By displaying the TRUSTe Trustmark, this web site has agreed to notify you of:
-
What
personally identifiable information of yours or third party personally
identifiable information that is collected from you through the web site
-
The
organization collecting the information
-
How
the information is used
-
With
whom the information may be shared
-
What
choices are available to you regarding collection, use and distribution of
the information
-
The
kind of security procedures that are in place to protect the loss, misuse,
or alteration of information under the Auto Buying Program for Sam's Club
Members' control
-
How
you can correct any inaccuracies in the information
Information Collection and Use
Member Services, Inc, collects information on behalf of the Auto Buying Program
for Sam's Club Members from our users at several different points on our web
site.
New and Pre Owned Vehicle Requests
Member Services, Inc. on behalf of the Auto Buying Program for Sam's Club
Members, will collect and use your personal information to respond to your
requests for information on new and pre-owned vehicles and vehicle service
requests. When you enter this information on the request form, the Auto Buying
Program will collect your name, address, day and evening telephone numbers, and
e-mail address. This information will be provided to state franchised new and
used vehicle dealers who participate in this program. If there are no
participating dealers selling your desired make of vehicle in your immediate
area, we may forward your information to a partner of the Auto Buying Program
for Sam's Club Members who will endeavor to fulfill your request.
Sharing Information with Third Parties
All personally identifiable information provided by our users is used only as
the user directs. Unless you give us permission to do so or unless required by
law, we do not use or disclose personally identifiable information to any third
party unless we notify you in advance of your providing us that information. We
may share aggregated statistical information about the use of our site with our
business partners. Such aggregated statistical information does not include
personally identifiable information. We reserve the right to disclose your
personally identifiable information as required by law and when we believe that
disclosure is necessary to protect our rights and/or to comply with a judicial
proceeding, court order, or legal process served on our Web site.
The Auto Buying Program for Sam's Club Members has third party business partners
who provide services for auto buying such as loans, leases, vehicle history
reports, etc. The Auto Buying Program for Sam's Club Members web site frames the
partner's web sites. When our business partners offer you their products or
services through the Auto Buying Program for Sam's Club Members’ web site, we
notify you at the point of collection. As the Auto Buying Program for Sam's Club
Members does not have access to the information these business partners collect
about you, we encourage you to read their privacy policies prior to providing
them with your personal information as their privacy policies and practices may
be different from ours.
The Auto Buying Program for Sam's Club Members utilizes masking techniques
(disguising the URL) in order to provide the user a seamless web experience. You
can check your location on the web at any time by clicking the right mouse
button and selecting "properties."
We currently contract with Omniture, Inc. to help manage and optimize our
Internet business and communications. We use the services of Omniture, Inc. to
help us measure the effectiveness of our advertising and how visitors use our
site. To do this, we use Web beacons and cookies provided by our marketing
company on this site. The type of information we collect includes the type of
vehicles selected by our users, the participating dealers that users are
referred to, the pages visited, the pages exited from, etc. By supplementing our
records, this information helps us learn things like what pages are most
attractive to our visitors, which of our services most interest our customers,
and what kinds of offers our customers like to see. Although our marketing
company logs the information coming from our site on our behalf, we control how
that data may and may not be used. If you do not want to help us learn how to
improve our site, services, offers and marketing strategy, you can “opt-out” of
this website analysis tool by clicking
here.
We reserve the right to disclose your personally identifiable information as
required by law and when we believe that disclosure is necessary to protect our
rights and/or comply with a judicial proceeding, court order, or legal process
served on our Web site or when we believe in good faith that disclosure is
necessary to protect our rights, protect your safety or the safety of others,
investigate fraud, or respond to a government request, or to any third party
with your prior consent to do so.
We obtain your permission prior to posting your testimonial on our website. When
you decide to provide a testimonial, we publish your first name and last initial
along with the city and state in your testimonial. To opt-out of having a
testimonial on our page please email us at help@samsclubauto.com or call at
888.525.4286 .
Cookies
A cookie is a piece of data stored on the user’s hard drive containing
information about the user. Technical information collected from your web
browser (IP address and permanent cookies) is gathered for routine web site
maintenance and for purposes of assessing the effectiveness of our products and
services. If you choose not to accept cookies, you will still be able to access
all pages throughout the Auto Buying Program for Sam's Club Members web site,
but may receive cookie notifications and popup windows more frequently. When you
enter our website, we ask you for your zip code. This information is retained in
a cookie on your machine, so that we may personalize some of the information we
present to you based on your locale. Some of our business partners (e.g.,
advertisers) use cookies on our site. We have no access to or control over these
cookies.
If you enter your name, address, phone number, and email address into the user
profile page on our website, this information will be retained, on your machine,
in a cookie that will be used to pre-populate those fields on the user profile
page should you return to the website at a later date.
E-mail Communications from Sam’s Auto
The Auto Buying Program for Sam's Club Members will send you e-mails restating
the information that is provided to you on our web site and asking you about the
experiences that you have with our participating dealers. These communications
are intended to serve as a customer service follow-up and to gather information
about the effectiveness of our products and services. If you wish not to receive
or to stop receiving these e-mail communications, please e-mail us at help@samsclubauto.com.
Safeguarding your Personal Information
The Auto Buying Program for Sam's Club Members uses a variety of security
safeguards to protect your information from loss, misuse, alteration or
destruction. Access to your personal information by Member Services, Inc., the
Auto Buying Program for Sam's Club Members employees and other authorized
parties is provided on a "need to know" basis. In addition, all employees must
sign a Privacy Pledge, which indicates that they are aware of the Auto Buying
Program for Sam's Club Members’ privacy policies regarding using and disclosing
information.
Security
The security of your personal information is important to us. We follow
generally accepted industry standards to protect the personal information
submitted to us, both during transmission and once we receive it. No method of
transmission over the Internet, or method of electronic storage, is 100% secure,
however. Therefore, while we strive to use commercially acceptable means to
protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us
at help@samsclubauto.com
If a user’s personally identifiable information changes (such as zip code,
phone, e-mail or postal address), or if a user no longer desires our service, we
provide a way to correct, update or delete/deactivate users’ personally
identifiable information. This can usually be done by e-mailing our Customer
Support at help@samsclubauto.com, call 888.525.4286, or write us at Auto Buying
Program for Sam's Club Members; 3604 NW Frontage Road; Bentonville, Arkansas
72712.
Security Breaches
Please contact help@samsclubauto.com or 888.525.4286 to report any known or
suspected privacy or security breaches or to submit privacy related question or
complaint. After receiving your inquiry, we will respond within five business
days. The Auto Buying Program for Sam's Club Members reserves the right to
modify or amend the Privacy Statement at any time and for any reason. We will
post those changes prominently on our web site 30-days prior to implementation.
Should we make Material Changes to this statement, we will notify you here, by
email, or by means of a notice on our home page. We will make the current
version of the Privacy Statement available to you at the Auto Buying Program for
Sam's Club Members web site.
Last Update
This Privacy Statement was last updated on January 22, 2012